Privacy Policy

1. Who We Are

Kindai Estimating Suite ("Kindai", "we", "us", or "our") is operated by Kindai Pty Ltd, an Australian company. Our platform provides AI-powered estimating tools for trades and construction professionals. Our website is located at kindaiestimator.com.

If you have any questions about this Privacy Policy, please contact us at [email protected].

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Kindai platform
• Process your estimates and AI takeoff requests
• Send you account-related communications and product updates
• Process payments and manage your subscription
• Respond to your support requests
• Analyse usage patterns to improve our product
• Comply with legal obligations
• Detect and prevent fraud or security incidents
• Run targeted advertising campaigns on Meta platforms (Facebook and Instagram)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — including Stripe (payments), AWS/S3 (file storage), Brevo (email), and HubSpot (CRM) who process data on our behalf under strict data processing agreements
• Meta Platforms, Inc. — for advertising purposes via the Meta Pixel, subject to Meta's own Privacy Policy
• Legal authorities — where required by law, court order, or to protect our rights
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

5. Data Storage and Security

Your data is stored on secure servers located in Australia and the United States. We use industry-standard encryption (TLS/HTTPS) for data in transit and AES-256 encryption for data at rest. Access to personal data is restricted to authorised personnel only.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Under the Australian Privacy Act 1988 and applicable laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at [email protected] or use our Data Deletion Request page.

8. Cookies

We use cookies and similar tracking technologies to improve your experience on our platform. These include essential cookies (required for the platform to function), analytics cookies (to understand how you use the platform), and advertising cookies (including the Meta Pixel).

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.

9. Children's Privacy

Kindai is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of Kindai after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us