Kindai/Support

Support Centre

We're here to help you get the most out of Kindai.

Get in Touch

Email Support

[email protected]

Standard response: within 24 business hours

Enterprise Support

[email protected]

Priority response: within 4 business hours

Enterprise Onboarding

Design Partner and enterprise accounts receive dedicated onboarding support. Before your team's first day on the platform, we will:

  • 1Configure your trade profile and default trade settings
  • 2Import your supplier price book and set default suppliers by category
  • 3Set up your custom labour schedule (Award rates or enterprise agreement)
  • 4Configure team access and role-based permissions
  • 5Run a test job using your actual plans to validate AI accuracy
  • 6Provide a 60-minute walkthrough with your estimating team

To arrange enterprise onboarding, contact us at [email protected]

Support Tiers

FeatureStandardEnterprise / Design Partner
Email support✓✓
Response time24 business hours4 business hours
Dedicated onboarding—✓ Included
Custom price book importSelf-serveAssisted setup
Enterprise agreement ratesSelf-serveAssisted setup
Team training session—✓ 60-minute session
Data Processing Agreement—✓ On request
Product roadmap input—✓ Design partner access

Frequently Asked Questions

Contact Details

Kindai Pty Ltd

General support: [email protected]

Enterprise enquiries: [email protected]

Privacy & data: [email protected]

Legal: [email protected]

Website: kindaiestimator.com

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